Voice over internet protocol (VoIP) is a technology that enables voice messages to be sent over the internet by converting them into packets of data. The technology has grown in usage in recent years due to the increase of internet-based communications platforms. VoIP was initially created in the 1990s and has since grown to be the dominant form of voice communication for businesses operating in nearly all industries across the world.

Unified communication is a term used to describe a fully integrated business communication environment – texts, audio, video, chat, instant messaging, email, and all other communication channels integrated under one unified umbrella. The benefits of unified communications are far-reaching and numerous:
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- The ability for your organization to become device-agnostic by being able to access all communication channels from any device (accessed via the UCaaS provider’s software).
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- Fully integrated communications network and platforms for enhanced operational efficiency, more productive workers, and improved communication in general.
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- Internal communications won’t be limited to one form over another – employees and workers can communicate using any method they want, due to all of the communication platforms being integrated with one another.
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- Deep-level integrations enable the possibility for more advanced business processes and functions, without the headache of managing multiple communication channels and platforms.

Because hosted voice and VoIP phone calls are initiated and completed over the internet, these calls are typically much clearer and higher quality compared to traditional landlines. VoIP today is able to provide HD audio anywhere you have internet. In fact, VoIP is utilized by countless businesses because of its crystal-clear call quality – especially on long-distance and international calls.

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VoIP system requirements are minimal when compared to a SIP/PRI PBX system. The most basic requirements for VoIP systems are an internet connection and power. Our phones can even operate on Wi-Fi without being stuck to a specific location in the office. Voytel can supply a managed switch to ensure the quality of service to our customers. VoIP systems can be integrated with numerous types of devices that are internet-connected, such as phones, laptops, tablets, or desktops.